Live Chat: The Fastest Route
Click the chat icon in the corner of any page on laxmi365-nep.com or inside the app. A support agent can help with login trouble, bet settlement questions, bonus progress and payment status.
Have your username ready. For security, agents will never ask for your password or the PIN or OTP from your eSewa, Khalti, IME Pay or bank account.
Help Form for Detailed Issues
For questions that need documents or investigation, such as verification, a disputed bet or a delayed withdrawal, use the help form under My Account > Support. Attach screenshots and the transaction ID where possible.
You will receive a reference number. Use it in follow-up messages so your case stays with the full history attached.
Before You Message laxmi 365 Support
Many answers are faster to find yourself: Transaction History shows the live status of every deposit and withdrawal, and the Promotions page lists the terms of each active bonus.
For deposits by ConnectIPS or bank transfer, keep the bank reference handy. For USDT (TRC-20), have the transaction hash ready, as it lets us trace the payment on the network.
Help With Your Play
If you want to set limits, take a break or close your account for gambling-related reasons, tell any agent. They will act on your request right away. You can also do this yourself from the Responsible Gaming menu.